Careers

O P E N   P O S I T I O N:  Tier-1 Field Service Engineer

Aneeva Ltd. – Business Acceleration in Europe – is looking to hire an IT Support person with good interpersonal skills. The assignment is intended for either:

• a freelancer with whom Aneeva will make a strong long-term commitment, or
• an IT service company who can provide the needed support with the a long term commitment.

The location of the work is mainly in Denmark, but might be expanded to additional Scandinavian countries and the person should preferably live in the Oresunds Region. 

 

As Field Service Engineer you will be responsible of providing first level of technical support, software and hardware installations, upgrades, basic troubleshooting, prearranged configuration changes, operation optimization, site survey preparation, and training:

• Daily follow up on all the assigned service requests and perform promptly the necessary actions to correct and repair the problems.
• Respond to any customer and Tier-1 service requests; provide system’s corrective advices by telephone and travel to site for corrective action, if necessary.
• Update the assigned service request in the CRM system on daily basis.
• Ensure and perform periodical preventive maintenance according to the service contract.
• Updating SiteBook on period basis.
• Follow-up corrective action activities and communicate status to the assigned Service Manager on a timely basis and report on exceptional events.
• Handle RMA procure and logistics accordantly to Company RMA procedure.
• Coordinate distribution and installation of software fixes and versions to customers.

 

Additional Information about the Position – Field Service Engineer

Aneeva is an Equal Opportunity Employer. The position is open regardless of your gender, age, sex or race. If you wish apply for the job or have additional inquiries, please contact us via mail to  job@nullaneeva.com.